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Most agencies do not lose money on the fare. They lose it on the twenty minutes between an enquiry and a quote, on the voucher that went out with last season's inclusions, and on the commission nobody chased. A travel ERP is the system that closes those gaps.
One reservation record per traveller, holding flights, hotels, transfers, activities and insurance together with the passenger details, passport data and payment status. Your consultants stop rebuilding the same booking in four different tabs, and a colleague picking the file up at 6pm can see exactly what is confirmed and what is still on request.
The system pulls availability and fares through the GDS, consolidator and bed bank credentials your agency already holds, and it caches results so a busy search page does not hammer your supplier quota. Where a supplier has no API, we set up rate sheets and contracted allotments you maintain yourself, so offline product sits beside live inventory in the same search.
Build a day-by-day itinerary from saved components: a hotel night, a city tour, an airport transfer, a free morning. Save the finished shape as a template so next season's Kashmir eight-nighter or Dubai long weekend starts at ninety percent complete. Costs recalculate as you swap a component, so the sell price never drifts away from the buy price.
Send a branded, priced proposal with two or three options in it, track whether the client opened it, and convert the accepted option into a live booking without retyping a single passenger name. Expired quotes flag themselves. Follow-ups sit on the consultant's list instead of in their memory, which is where most travel enquiries quietly die.
Hotel vouchers, transfer vouchers, e-tickets, visa checklists, invoices and receipts generate from the booking record, in your branding, with your terms and your emergency contact number on them. Change a room type and the voucher regenerates. No document on this system is ever a copy of last month's file with the dates edited.
Define markup as a percentage, a flat amount or a slab, then vary it by product type, by season, by branch or by the agent selling it. Commission owed to a sub-agent and commission receivable from a supplier are both tracked against the booking, so a month-end reconciliation is a report you run rather than a weekend you lose.
A travel ERP fails when it is dropped on a sales desk in one piece. We stage it, and you keep trading throughout.
We sit with your consultants and write down how an enquiry actually becomes a confirmed booking today, including the shortcuts.
Your supplier credentials go in, your markup slabs, branches, agent tiers, document templates and tax settings get configured.
Live bookings, client history and supplier rates move across. Your desk trains on a copy of your own data, not on demo records.
You switch over in a quiet week, with our team on the ticket queue at my.elyspace.com while the desk settles in.
| Front Desk and Sales | Back Office and Finance | Control, Access and Continuity |
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Generic business software assumes one office, one price list and one customer type. Travel is none of those things.
Most agencies grow through other agencies. Your sub-agents get their own login, see net or gross rates depending on the tier you put them in, book against a credit limit or a wallet balance you control, and pull their own vouchers without phoning your desk. You see every booking they make, the commission it generates and the balance they owe, without maintaining a separate ledger. When a sub-agent breaches their limit the portal stops them, which is a far more comfortable conversation than the one you have three weeks later. Branding on the portal is yours, so your agents never see the software vendor, only you.
Open a second office and the accounting usually splits in two. Here each branch gets its own users, its own booking series, its own document footer and, if you want, its own markup rules, while the owner keeps one consolidated view of margin, receivables and supplier exposure across all of them. Franchise and associate models work the same way: you decide what each location can see, price and discount. Transfers between branches stay on the record rather than being settled by phone call. It is the difference between running a group of agencies and running several agencies that happen to share a name.
Travel money is messy by nature. A client pays a deposit in one currency, the balance eight weeks later, the hotel invoices you after check-out, and the airline commission lands a month after that. The system keeps buy price and sell price on the booking from the moment it is quoted, records every part payment against the balance due, and holds supplier invoices next to the booking they belong to. Your accountant gets an export instead of a shoebox. Tax rates and invoice formats are configured to what your business is registered for, and you can change them yourself when the rules move.
Every agency sells differently. A corporate desk cares about approval chains and cost centres, an inbound tour operator cares about per-pax costing and free sell allotments, an outbound retail shop cares about turning a walk-in into a signed quote before they leave. We scope your flow first and configure to it, rather than handing you a demo and asking you to change how you work.
When the booking engine is slow, nobody wants a three-way argument between a software vendor, a hosting company and a developer. ElySpace supplies both, so the system and the infrastructure under it are one ticket and one team. If you want to understand that side of it, our ERP hosting infrastructure page explains the environment these builds run on.
We do not sit between you and your suppliers, and we do not take a cut of your bookings. The GDS, consolidator, bed bank and payment gateway relationships are contracts your agency holds, and the credentials stay under your control. If you ever move the system elsewhere, those connections and the data behind them go with you.
Travel demand is not flat. A visa announcement, a fare sale or a long weekend can multiply your search traffic in a day, and search is the most expensive thing a travel ERP does. We size the environment for your busy weeks rather than your average ones, cache supplier responses sensibly, and leave you room to scale onto a larger cloud server without a rebuild.
ElySpace has been running hosting and business systems since 2016, and 27,000+ customers have come to trust us in that time. Our uptime commitment is 99.9%, and the terms behind that number are published in our service level agreement rather than left as an adjective on a marketing page.
A travel ERP rarely arrives alone. Agencies come to us for the booking system and also need the public site in front of it, whether that is a ready-made travel agency site deployed in an afternoon or a custom travel website build. If your enquiry pipeline needs its own home, our hosted CRM platforms sit alongside the same environment.
Scope is everything on a project like this, so we quote after a conversation rather than before one. Bring us your enquiry-to-booking flow, the suppliers you are contracted with, how many branches and sub-agents you deal with, and what your consultants currently do by hand. We will come back with what the build covers, how long it takes and what it costs. Live chat and tickets are open 24/7, and everything we agree stays on your account.
That's probably enough from us, we'll let our customers do the talking and with over 2000 reviews on Trustpilot and Facebook, see for yourself why you can trust us to power your website.
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