دردشة مباشرة
تواصل
سلة التسوّق
العملة
اللغة
English 
Arabic 
French 
Effective Date: August 25, 2026
The Terms of Service (TOS) are the rules and regulations that specify guidelines for using our services. Use of our services is subject to these terms. Please read them carefully and ensure that you understand and agree to all parts. Use of ElySpace's services implies agreement with these terms!
These terms are an agreement between you and ElySpace IT Services LLP. We are an Indian Limited Liability Partnership. This section sets out who we are, where we are, and how to reach us, both for ordinary customer care and for a formal complaint.
Customer care is for everyday questions. If you want to make a formal complaint, or you are not happy with how a question was handled, use the grievance route instead. Our Grievance Officer’s name, address, email and phone number, and the timeframes we commit to, are set out under Grievance Redressal below.
ElySpace IT Services LLP, at the address above, is also the entity that collects and retains the personal information you give us. How we handle it is set out in our Privacy Policy.
Any questions regarding this agreement should be sent to ElySpace's sales department ( [email protected] ) or asked in LiveChat prior to signing up for service.
ElySpace IT Services LLP (hereinafter referred to as"ElySpace") provides web hosting services to people all around the world. We have the responsibility to protect each client and provide them with the best service possible. The following guidelines were designed to ensure that our services remain of the utmost quality. Please read very carefully before ordering and/or using ElySpace services.
The ElySpace Service Agreement is a separate agreement between ElySpace and all customers. Please make sure you are in agreement with the following points and conditions, as well as our service agreement (in its entirety) before signing up for or using ElySpace's services. Contact our sales department for any clarifications.
Link: Service Agreement
The ElySpace Resource Usage Policy is an extension of the Terms of Service containing more specific utilization policies. Please make sure you are in agreement with its points and conditions before signing up for or using ElySpace's services. Contact our sales department for any clarifications.
Link: Resource Usage Policies
ElySpace provides hosting infrastructure, servers, domains and related tools. What you publish on them is yours. We do not create it, we do not commission it, and we do not choose it.
In particular, we do not initiate the transmission of your content, we do not select who receives it, and we do not select or modify what it contains. We do not pre-screen, review or monitor customer content before it goes live, and we are under no obligation to do so.
That makes us an intermediary within the meaning of section 2(1)(w) of the Information Technology Act 2000, and we rely on the exemption from liability for third-party content in section 79 of that Act. Section 79 is conditional, and we set out below what we do to meet those conditions.
For the purposes of section 79(3)(b), we treat ourselves as having actual knowledge that content is unlawful when we receive a court order, or a notification from the appropriate Government or one of its authorised agencies, identifying the content. A complaint from a private person is not a court order. We take private complaints seriously and handle every one of them through the Grievance Officer, but we do not remove lawful content simply because someone has objected to it. Two exceptions run on a shorter clock and are dealt with under Grievance Redressal: complaints about intimate imagery, and complaints about impersonation.
Nothing in this section obliges us to monitor or pre-screen customer content, and we do not do so. Separately from the legal position above, we keep the contractual right to suspend or remove a service that breaches these terms or any of our policies. We exercise that right on a complaint, on a court order, on a notification by a government agency, or on becoming aware of a breach. Exercising it does not make us the author, the publisher or the selector of any customer content, and does not affect our position as an intermediary.
All services provided by ElySpace may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any law is prohibited. This includes, but is not limited to copyrighted material, a material we judge to be threatening or obscene, or material protected by trade secret and another statute. The subscriber agrees to indemnify and hold harmless ElySpace from any claims resulting from the use of the service which damages the subscriber or any other party.
Note: Pornography and sex-related merchandising are prohibited on any ElySpace server. This includes sites that may infer sexual content or Link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to ElySpace servers or any other server on the Internet. Links to such materials are also prohibited. Contact our sales department for any clarifications.
ElySpace will be the sole arbiter as to what constitutes a violation of this provision and reserves the right to deactivate and remove any site at any time for any reason.
Nothing in this section obliges us to monitor or pre-screen customer content, and we do not do so. This is a contractual right we exercise on a complaint, on a court order, on a notification by a government agency, or on becoming aware of a breach of these terms. Exercising it does not make us the author, the publisher or the selector of that content, and does not affect our position as an intermediary as described under Our role: we are an intermediary.
ElySpace responds to notices of claimed copyright infringement in accordance with the United States Digital Millennium Copyright Act (DMCA), 17 U.S.C. section 512, and with the copyright law of the other countries in which we operate.
Our full notice-and-takedown procedure, the counter-notification procedure and our repeat-infringer policy are set out under DMCA Policy below, which forms part of these Terms. Notices that do not contain the information described there cannot be processed, and we will tell you what is missing.
ElySpace hosts websites, servers, email and domains for customers all over the world. We do not create, choose or review the content our customers put on our servers. When someone tells us that content on one of our customers’ sites infringes their copyright, this policy is how we handle it. It applies to every ElySpace service.
Send copyright notices by opening a ticket at my.elyspace.com/submitticket.php with “Copyright notice” as the subject, or by post to ElySpace IT Services LLP, Watergam, Baramulla, Jammu and Kashmir, 193303, India. A notice is only effective once it reaches us with all of the information set out below.
For us to act on a notice, it must contain all six of the following. This is what the law requires, and we cannot process a notice that leaves any of it out.
Under 17 U.S.C. section 512(f), anyone who knowingly and materially misrepresents that material is infringing may be liable for damages, including costs and legal fees, incurred by us or by the customer whose material was removed. Please be sure of your rights before you send a notice.
When we receive a notice that contains everything listed above, we act expeditiously to remove the material or to disable access to it, and we take reasonable steps to tell the customer promptly that we have done so, giving them a copy of the notice.
We may pass your notice, including your contact details, to the customer concerned. If you do not want your contact details passed on, tell us in the notice and we will discuss what we can do, but the law expects us to forward a counter-notice to you if the customer sends one, so we cannot promise anonymity.
expeditiously
Where the material sits on a server outside the United States, or where the complaint is made under the law of another country, see Copyright complaints outside the United States below.
If we have removed or disabled access to your material and you believe that was a mistake or a misidentification, you can send us a counter-notice. Send it through the routes described under Where to send a copyright notice. It must contain all five of the following.
When we receive a counter-notice that contains all of this, we promptly send a copy to the person who sent the original notice and tell them we will restore the material. We then restore the material in not less than 10 and not more than 14 business days from the day we received your counter-notice, unless the person who sent the original notice first tells us that they have filed a court action seeking to stop you from carrying on the activity complained of.
Those day counts come from the statute. Our staff cannot shorten them as a favour, and we cannot restore your material sooner, however inconvenient that is.
We keep a record of the copyright notices we receive and of the accounts they relate to.
Where an account accumulates three valid notices within 12 months, we will terminate the account and the services on it, in appropriate circumstances. A notice that is withdrawn does not count. A notice answered by a counter-notice that the complainant does not follow with a court action does not count.
We may terminate an account sooner where there is a clear case of deliberate or large-scale infringement.
Where we terminate an account under this section, the Money-Back Guarantee does not apply, because that guarantee is void where an account breaches our Terms of Service, Service Agreement or any of our policies. Fees already paid are not refunded.
We accommodate, and do not interfere with, standard technical measures used by copyright owners to identify or protect their works, where those measures meet the conditions in 17 U.S.C. section 512(i)(2).
ElySpace is an Indian limited liability partnership with servers in several countries. The DMCA procedure above is the route for complaints made under United States copyright law. Complaints made under Indian copyright law, or under the law of another country where we hold the material, follow a different route with different time limits. In India, a complaint about content on our systems is handled through our Grievance Officer under Grievance Redressal, and content is removed or disabled on a court order or on a notification by the appropriate Government or one of its authorised agencies, as described under Our role: we are an intermediary.
Copyright complaints under the Copyright Act 1957 and the Copyright Rules 2013 can be sent through the same routes described under Where to send a copyright notice, so there is one place to send any copyright complaint.
If you are not sure whether this policy applies to your complaint, or you need help preparing a notice, open a ticket at my.elyspace.com/submitticket.php or write to our abuse department at [email protected]. We cannot give you legal advice about whether your rights have been infringed.
If ElySpace's system administration team determines that an account is utilizing an unacceptable amount of system resources, ElySpace may temporarily deactivate the account in question. If ElySpace's staff deems necessary, an eviction notice may be sent to the customer of an offending account providing them with seven(7) days in which to either upgrade to a VPS or other hosting solution as recommended by ElySpace staff or locate a new provider. This only occurs in extreme cases; ElySpace will do all it can to assist customers prior to this scenario.
ElySpace will be the sole arbiter as to what constitutes a violation of this provision. Because of the nature of this provision, each account will be considered and analyzed individually.
Nothing in this section obliges us to monitor or pre-screen customer content, and we do not do so. This is a contractual right we exercise on a complaint, on a court order, on a notification by a government agency, or on becoming aware of a breach of these terms. Exercising it does not make us the author, the publisher or the selector of that content, and does not affect our position as an intermediary as described under Our role: we are an intermediary.
Link: Resource Usage Policies
ElySpace performs nightly backups of Shared Hosting, Reseller Hosting, and WordPress hosting accounts; however, these backups are for ElySpace's administrative purposes only, and are in NO WAY GUARANTEED! Customers are responsible for maintaining their own backups on their own personal computers. ElySpace does not provide any sort of compensation for lost or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on ElySpace's part). We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty. Always back your site up to your personal computer! We make no guarantees about the availability of backups.
You may not use your hosting account as a backup solution. Our Services are designed to host your website only and may not be used as a data repository. ElySpace reserves the right to remove backups from your hosting account with or without notice.
We may also delete the following types of files if we find them to be using excessive amounts of disk space, especially if affecting other customers: (i) cPanel or other backups stored locally, (ii) Softaculous backups stored locally, (iii) Softaculous backup temp files, (iv) Common CMS backups stored locally, (v) Common CMS backup temp files, (vi) Common CMS backup logs, (vii) excessively sized error logs, and (viii) any other large files deemed unnecessary for core website functionality or not containing any valuable data. cPanel generated backups stored on the server will be automatically deleted after fourteen (14) days.
While our Backups system supports almost any characters for filenames (UTF-8), there are special characters/symbols that are generally best avoided as there are specific limitations across various filesystems and storage destinations that can cause unintended issues with your backups. This list is not exhaustive and is meant to help determine and avoid errors regarding filenames and your backups.
Link: Characters to Avoid When Naming Files and Folders
While our Backups system generally performs backups for any files or folders, there are exceptions of files and folders that are excluded as there are specific limitations across various filesystems and storage destinations that can cause unintended issues with your backups. This list is not exhaustive and is meant to help avoid errors regarding your backups.
Link: Files and Folders Not Being Backed-up by our Backups System
SPAMing, or the sending of unsolicited email, from a ElySpace server or using a return email address that is maintained on a ElySpace server, is STRICTLY prohibited. Using SPAM to advertise a site hosted on ElySpace's network also constitutes as a violation of this provision. ElySpace will be the sole arbiter as to what constitutes a violation of this provision. Sites found to be in violation of our SPAM policies will be immediately deactivated.
For anyone intentionally spamming on our systems, we reserve the right to bill them at a rate of $90/hour for any cleanup, research, and related work from their illegal activities.
Help us STOP SPAM! Please email our abuse department immediately to report a violation of our SPAM policies.
Nothing in this section obliges us to monitor or pre-screen customer content, and we do not do so. This is a contractual right we exercise on a complaint, on a court order, on a notification by a government agency, or on becoming aware of a breach of these terms. Exercising it does not make us the author, the publisher or the selector of that content, and does not affect our position as an intermediary as described under Our role: we are an intermediary.
At ElySpace, we always treat our customers with the utmost respect. In return, we expect the same from you. If our staff feels that you are consistently addressing them in a demeaning or rude manner, your account may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for support abuse, customers will be given ten (10) days notice to find a new host.
ElySpace will be the sole arbiter as to what constitutes a violation of this provision. Accounts found in violation of this provision will be subject to immediate account deactivation. ElySpace will turn all available information about abuse incidents, including customer contact data, over to the proper authorities and press charges.
Nothing in this section obliges us to monitor or pre-screen customer content, and we do not do so. This is a contractual right we exercise on a complaint, on a court order, on a notification by a government agency, or on becoming aware of a breach of these terms. Exercising it does not make us the author, the publisher or the selector of that content, and does not affect our position as an intermediary as described under Our role: we are an intermediary.
Cancellations are processed by our Billing department. To cancel an account, a cancellation request via the client area must be submitted. Once we receive your cancellation request, our Billing department will confirm your request and process your cancellation shortly thereafter.
We require all cancellations to be requested through the cancellation form inside your client area in order to (a) confirm your identity, (b) confirm in writing that you are prepared for all of your files and emails to be removed. This process aims to reduce the likelihood of mistakes, fraudulent/malicious requests, and to ensure that you are aware that your files, emails, and account may be removed immediately and permanently after a cancellation request is processed.
That applies to your content meaning your files, your emails and your databases. It does not apply to our billing and tax records, or to the validated subscriber records that Indian rules require us to keep after an account closes. Those periods are set out under How long we keep your personal data in our Privacy Policy.
We will provide you with at least ten (10) days notice of your renewal pricing before the payment due date for monthly, annual, or longer-term plans. Unless otherwise provided, ElySpace will automatically bill your payment method on file seven (7) days before the payment due date. You expressly acknowledge, agree, and authorize us to automatically bill the applicable fee and/or charge your credit card or other payment methods on file for each Renewal Term, unless you terminate or cancel the Services prior to such charge as provided in this section. All fees are billed in United States Dollars ("USD") and are subject to change with prior notice to you.
ElySpace is only able to automatically collect payments from customers with credit cards stored on file. All other payment methods (e.g. PayPal one-time payments) must be initiated manually by you. It is your responsibility to ensure that all fees are paid no later than their payment due date.
As a customer of ElySpace, it is your responsibility to ensure that all billing information on file with ElySpace is accurate and that any credit card or other automated payment method on file has sufficient funds for processing. You are solely responsible for any and all fees charged to your payment method by the issuer, bank, or financial institution including, but not limited to, membership, overdraft, insufficient funds, and over the credit limit fees. ElySpace screens all orders for fraud. In certain cases, if your account is flagged for fraud, your order will not be processed. ElySpace has no liability for not providing Services, including third-party services if your account fails the fraud screen. Where an order is declined by an automated check you can ask a member of our team to review the decision. See Automated checks on orders in our Privacy Policy.
ElySpace reserves the right to change prices or any other charges at any time. We will provide you with at least thirty (30) days' notice before charging you with any price change on any annual or longer-term plans. It is your sole responsibility to periodically review pricing on our website and billing information provided by ElySpace through the client area or through other methods of communication, including notices sent or posted by ElySpace.
Any account not paid in full by the end of the Term will be given a seven (7) day grace period. If payment is not made within the seven (7) day grace period, ElySpace reserves the right to suspend your Services. ElySpace reserves the right to terminate Services thirty (30) days after the payment due date.
ElySpace is not responsible for any damages or losses (including any data) as a result of suspension or termination for non-payment of your account. In addition, ElySpace reserves the right to refuse to reactivate your Services until any and all outstanding invoices have been paid in full.
Please talk to us first. If there is a problem with a charge (you were billed twice, you were billed after cancelling, the amount is wrong, or you do not recognise the charge), open a ticket with our Billing department at my.elyspace.com/submitticket.php. Most payment disputes turn out to be billing errors or misunderstandings and we can usually sort them out within three business days. Contacting us is quicker than a chargeback, and it does not put your services at risk.
What happens if you raise a chargeback. Raising a chargeback or a payment dispute with your bank or card issuer tells us that you say the charge was not authorised. When our payment processor notifies us of a chargeback we will suspend the service the disputed charge relates to while the dispute is open. Suspension means the website, email and any application on that service stop working.
Getting your service back. We restore a suspended service once the dispute is resolved in our favour or withdrawn, and once the outstanding amount and any fee our payment processor charges us in connection with the dispute have been paid. That fee is the amount our payment processor actually charges us for that disputed transaction, and nothing on top of it. It varies by processor and by currency, so we will show you the processor’s own charge, in the currency it was levied in, before we ask you to pay it.
Your data. If a dispute is still unresolved after 90 days, we may terminate the account. Our sections on Cancellations and Late Payments explain what happens to your files and email when an account ends, and you should assume your data will be deleted. Take a backup before you raise a dispute. We do not claim ownership of your data because you have disputed a charge.
Domain names. A chargeback on a domain registration also engages our Domain Agreement, because domain services are provided through an upstream registrar whose own rules apply. Where the two documents differ on a domain registration, the Domain Agreement governs the domain and this section governs your ElySpace hosting invoices.
Nothing here takes away your rights. You keep every right you have under your card scheme’s rules, and under the law of the country where you live, to dispute a charge with your bank or card issuer. This section explains what we will do about your services if you do. It does not, and cannot, take away your right to dispute a charge.
We may decline to provide services in future to anyone who has raised a chargeback for services that were delivered.
The 30 Day Money Back Guarantee applies to the following services only:
No other service is refundable. The 30 Day Money Back Guarantee does not apply to, and refunds are not available for, any other service, including:
Note that the 30 day period ends exactly 30 days from the day on which the account was originally activated (not the day the order was placed). It is not valid towards account renewals. The Money-Back Guarantee is VOID if your account violates our Terms of Service, Service Agreement, or any of our policies in place. Setup fees are non-refundable. External services, such as but not limited to, dedicated IP addresses, installation charges, etc., are non-refundable.
Outside of the Money Back Guarantee, ElySpace has a no refund policy.
ElySpace account credits issued to accounts are not eligible for a refund and will remain on the account for two (2) years after the last hosting account is canceled. If the service credit is not utilized within that time frame, said service credit is forfeited and You hereby agree to release ElySpace from all liability for use of such service credits.
Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled, and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy.
Our Migrations Team will make every effort to help you move your website(s) to us. Migrations are provided as a courtesy service. We do not make any guarantees regarding the availability, possibility, or time required to complete an account migration. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult, if not impossible, to migrate some or all account data. In some cases, we may not be able to assist you in the transfer of data from an old host. The free migration service is available for sixty (60) days from your sign up date. Migrations outside of the sixty (60) day period will incur a charge; please contact a member of our Support department to receive a price quote. In no event shall ElySpace be held liable for any lost or missing data or files resulting from a transfer to or from ElySpace. You are solely responsible for backing up your data in all circumstances.
Customers that sign up for a ElySpace hosting plan and choose 12, 24, or 36 months as the billing cycle will receive a complimentary free domain registration for one year.
The free domain registration applies to the following extensions only: .com, .net, .org, .name, .co.uk, .org.uk, .uk, .ltd.uk, .eu, .es, .com.es, .org.es, .in, .de, .ro, .com.au, .net.au, .nl, .ca, .us, .link, .co.za, .business
And the following hosting plan types:
Note that this offer is valid for new domain name registrations only. The free domain name must be ordered during sign-up (new customers only). Unless otherwise specified, this offer is only valid for the first year. After the first year, your domain will renew at the regular rate.
If you cancel within the 30 Day Money Back Guarantee, you will be refunded 100% of your payment minus the current cost of the domain name registration. The domain name will be registered in the clients name and contact information.
If you have any questions about this offer, please contact our Sales Department prior to placing your order.
This section applies when you use any ElySpace product that uses artificial intelligence to generate content or suggestions for you. Today that means:
The “Chat with AI” assistant on elyspace.com is MagizAI as well: the same assistant, answering on our own site instead of on yours. It is not a separate product.
This section should be read with our Service Agreement, our Privacy Policy and our Resource Usage Policies. Where any of those documents and this section differ on the subject of AI-generated content, this section governs.
We own our tools. You own your content. ElySpace owns its platform, software, models, tools, templates, documentation, trade marks and know-how, including everything that makes up the AI website builder, the AI domain generator and MagizAI. Nothing in these terms transfers any of that to you. You own the text, images, data and other material you provide to us or upload to your account, and you keep all rights in it.
Output. When you use our AI website builder or AI domain generator, we do not claim ownership of what it produces for you. As between you and ElySpace, the output is yours to use, change and publish, as long as your account is in good standing and you keep to these terms.
But we cannot promise you own the copyright in it. Copyright law in the United States, in India and in most other countries protects work created by a human being. Material generated by an AI system, without meaningful human authorship, may not attract copyright protection at all, and you may not be able to stop other people from using something similar. If it matters to you that you can protect what is on your site, take your own advice and put your own creative work into the result. The visual builder lets you change everything the AI produced, and doing so is the practical answer.
Nothing generated for you is exclusive to you. The same or similar output can be generated for other customers, and we may generate similar material for other people. This matters in particular for the domain generator: two customers can be shown the same suggested name.
AI output can be wrong, out of date, biased, or similar to material that already exists and belongs to someone else. We do not review it before you see it, and we cannot warrant that it is accurate, original, or free of anyone else’s copyright, trade mark or other rights. Everything generated by our AI products is provided as is. This is in addition to the warranty disclaimers in clause 5.3 of the Service Agreement.
A domain name being available to register does not mean it is free of trade mark rights. Our AI domain generator suggests names that sound like brands, and some of them will be similar to brands that already exist. Registering a name that infringes someone’s trade mark can lead to a UDRP complaint or a lawsuit against you, and you can lose the name.
Check before you register. Our Domain Agreement puts the responsibility for knowing whether a domain name infringes someone else’s rights on you, and using our suggestion tool does not change that.
You are responsible for everything on your website, whether you wrote it or our AI produced it. Review AI output before you publish it. Do not publish AI output as fact where accuracy matters (anything about health, money, law or safety) without checking it first.
These Terms of Service and our Resource Usage Policies apply to AI-generated content in exactly the same way as they apply to anything else you publish.
In addition to everything prohibited elsewhere in these Terms of Service and in our Resource Usage Policies, you must not use our AI products to:
We may suspend or terminate access to the AI products, or to your account, for a breach of this section.
We do not use your prompts, your inputs or the output our AI products generate for you to train our own models. To produce a result, your prompts and inputs are sent to the AI provider behind the feature you are using (see Third-party model providers), which processes them under its own API terms and data-processing policies.
In addition:
Our AI products, including the AI website builder, the AI domain generator, MagizAI and the “Chat with AI” assistant, are powered by models from OpenAI and Anthropic (Claude), which we use through their APIs. The model used can differ between products, features and configurations.
When you use an AI feature, your prompts and inputs are sent to the provider behind it so that it can generate a response. Both providers are based in the United States and may process that data outside the country you are in. Each provider’s own usage policies also apply to what you submit. Because they process personal data for us, they are among the companies described on our Data Protection page.
Model providers change, improve, deprecate and withdraw models on their own schedule. We may change the model behind any of our AI products at any time. Output quality can change as a result. We are not responsible for a provider changing, degrading or withdrawing a model, and we do not warrant that output generated tomorrow will match output generated today.
MagizAI is different from our other AI products because you deploy it on your own website, where it talks to your visitors. Three things follow.
The MagizAI widget shows visitors that they are talking to an AI assistant, and tells them when a conversation is handed to a person. You must not remove, hide or disable that indication. Several laws require it (California’s bot disclosure statute, Utah’s AI Policy Act and the transparency provisions of the EU AI Act among them), and the obligation to comply falls on you as the operator of the site as well as on us.
Conversations with MagizAI are recorded so that you can read them, so that a person can take over, and so that we can operate the service.
Because of that, you must: tell your visitors, before a conversation starts, that the chat is recorded and may be read by you and by ElySpace; link your own privacy policy in the widget; and obtain whatever consent the law where your visitors are requires. This matters most in the United States, where a large volume of litigation has been brought under the California Invasion of Privacy Act and equivalent two-party-consent statutes against websites using third-party chat and session-recording tools.
You indemnify us against claims arising from your deployment of the widget, including claims by your visitors about recording, consent or notice. This sits alongside, and does not replace, the indemnity in section 6 of the Service Agreement.
We store MagizAI conversations in our systems to provide the service, keep the context of a conversation, troubleshoot problems and keep service records. Only authorised ElySpace personnel can read them, and only where that is reasonably necessary for support, security, troubleshooting or service administration. We keep them only for as long as those purposes require.
Every MagizAI transcript contains personal data belonging to your visitors. You decide why and how that data is processed; we process it on your instructions. That relationship needs a written data processing agreement covering purpose limitation, sub-processors including the model provider, security, breach notification, deletion when you leave and international transfers.
If you need a data processing agreement for MagizAI, contact us at [email protected] before you deploy it on your site.
AI usage is subject to the limits of the plan you have chosen. Limits vary by product and plan and are shown or communicated as part of that plan. When you reach a limit, further AI usage may be restricted until the limit resets, or until you upgrade your plan or add capacity.
We may add, change, limit or withdraw any AI feature. We will give reasonable notice before withdrawing a feature that a paid plan depends on. No uptime commitment applies to the AI products. See What this covers, and what it does not in our Service Level Agreement.
AI-related services, including the AI website builder, the AI domain generator and MagizAI, are not covered by the 30 Day Money-Back Guarantee, unless a specific offer expressly states otherwise.
Questions about this section should be sent to our sales department at [email protected] or raised as a ticket at my.elyspace.com/submitticket.php before you buy.
Certain entities and individuals are prohibited from registering for and using our services pursuant to export and control laws and trade and economic sanctions imposed by the U.S. or other governments, as applicable. In particular, without limitation, the U.S. Department of the Treasury, through the Office of Foreign Assets Control ("OFAC"), prohibits U.S. companies from engaging in all or certain commercial activities with certain sanctioned countries or regions (each a"Sanctioned Country/Region") and certain individuals, organizations or entities, including without limitation,"Specially Designated Nationals" ("SDN") listed by OFAC. By using our services you represent and warrant that you are not located in a Sanctioned Country/Region or listed as an SDN. Unless otherwise provided with explicit written permission, ElySpace also does not register and prohibits the use of any of our services in connection with, any Country-Code Top Level Domain Name ("ccTLD") for any Sanctioned Country/Region.
We are an Indian company, so Indian law applies to us as well. We do not provide services to, and we do not accept payment from, any person or entity who is designated under the Unlawful Activities (Prevention) Act 1967, or who is listed under a United Nations Security Council resolution as that listing is implemented in India. We also comply with applicable Indian trade law made under the Foreign Trade (Development and Regulation) Act 1992 and with the Foreign Exchange Management Act 1999 and the rules made under it.
By ordering from us you confirm that you are not such a person or entity, that you are not acting for one, and that you will not use our services for anyone who is. If we find out otherwise, we will suspend the service, and we will report the matter where the law requires us to.
There are places we choose not to sell into. This is our own commercial policy. We set it out plainly here so that you know before you order, rather than after.
We do not accept an order where the billing address, the payment instrument or the registrant contact is in Pakistan (.pk).
This depends on where an order comes from, not on nationality. A Pakistani national who orders with a billing address, payment instrument and registrant contact outside Pakistan is welcome.
Indian law does not prohibit e-commerce business with any country. This is ElySpace’s own policy, adopted to protect us and our clients.
Separately from this commercial policy, we are also bound by the sanctions and restricted-party rules described under Prohibited Persons above.
If you place an order and we later find that it falls within this section, we will cancel the service and refund what you have paid for the part of the term you have not used, less any amount we have already had to pay out to a third party on your behalf, such as a domain registration fee that cannot be reversed. We will tell you what we have deducted and why.
ElySpace IT Services LLP is based in Watergam, Baramulla, Jammu and Kashmir. Jammu and Kashmir is our home market: we serve customers there, and across the rest of India, in full and without restriction. Nothing in the section above applies to any part of India.
If something has gone wrong (with our service, with your account, with your personal data, or with content someone else is hosting with us), you can bring it to our Grievance Officer. This section tells you who that is, how to reach them, how long we will take, and what you can do if you are still not satisfied.
The same person is our Grievance Officer under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 and under the Consumer Protection (E-Commerce) Rules 2020, and is the person to contact about your personal data under India’s Digital Personal Data Protection Act 2023. You do not need to work out which rule applies to you. Write once, to the address above.
Our nodal person of contact for the purposes of Rule 4(5) of the Consumer Protection (E-Commerce) Rules 2020 is Eshan Riyaz, who is resident in India and can be reached at [email protected] or by post at ElySpace IT Services LLP, Watergam, Baramulla, Jammu and Kashmir, 193303, India. That role is about making sure we comply with orders made under the Consumer Protection Act 2019; you do not have to decide which of the two people your complaint is for, because whichever you write to will pass it to the other.
Use whichever of these suits you. All three reach the same person.
Please tell us:
A complaint made in someone else’s name, or a complaint you know to be false, is not a complaint we can act on, and making one may itself have consequences under Indian law.
More than one Indian rule sets a grievance timeframe, and the timeframes are not identical. We publish the shortest ones and apply them to every complaint, so that you do not have to work out which rule your complaint falls under.
Copyright complaints follow their own route and are dealt with under Copyright Violations and DMCA Policy. Reports of spam, network abuse or security incidents go to [email protected]. If you send either of those to the Grievance Officer by mistake we will pass it on, and the clocks above still run.
Tell us first. We would rather put it right ourselves. If our answer does not resolve it, you have all of the following open to you, and nothing in this agreement takes any of them away.
Failure to fully comply with these terms is grounds for account suspension and/or deactivation. Any accounts and/or servers contained within ElySpace's network must adhere to the above policies.
We reserve the right to remove any account without prior notice. Our normal policy is a warning first, and account deactivation the second offense, but no warning is required.
ElySpace reserves the right to deactivate and remove any site hosted on our servers that contains any content that it deems in its sole discretion to be unacceptable, undesirable, or contraindicated.
Nothing in this section obliges us to monitor or pre-screen customer content, and we do not do so. This is a contractual right we exercise on a complaint, on a court order, on a notification by a government agency, or on becoming aware of a breach of these terms. Exercising it does not make us the author, the publisher or the selector of that content, and does not affect our position as an intermediary as described under Our role: we are an intermediary.